What to Do After a Car Crash in Melbourne: Top Tips and Immediate Actions

an image of a car accident in Melbourne
Written by Gennaro Fittipaldi 
on 6 Nov, 2024

Have you just had a car crash? Here’s what to do after a car crash to ensure everyone’s safety and handle the situation effectively. This guide walks you through the immediate steps you need to follow, from checking for injuries to managing insurance claims.

Key Takeaways

  • Immediately assess the situation after a car crash, checking for injuries and moving to a safe location if possible.
  • Call emergency services if there are injuries or significant damage, and document the accident scene thoroughly for insurance purposes.
  • Notify your insurance company promptly and seek medical attention even if injuries aren’t immediately apparent.

Immediate Actions to Take After a Car Crash

What to do after a car crash: Top tips and immediate actions.

A car accident can be a jarring experience, but knowing what to do immediately afterward can make all the difference.

First, remain calm and assess the situation. Check for any injuries and move your vehicle to a safe location if possible to prevent further accidents. Turn on your hazard lights to alert other drivers to the incident of a minor car accident.

Next, call emergency services if necessary.

In Melbourne, the police must be called if there are any injuries or significant property damage.

It’s also important to notify the police if a driver involved appears to be under the influence.

Take photos and videos of the scene to gather evidence for insurance claims, capturing all vehicles involved and the surrounding conditions.

If it’s safe, clear any dangerous debris from the road to prevent further accidents. Remember, Melbourne’s weather can be unpredictable, so document the scene quickly before conditions change.

Lastly, if your vehicle can be moved, park it out of the way of traffic and switch off the ignition. These steps help ensure everyone’s safety and protect your interests for future claims. Each action you take immediately after being involved in a car crash can have a significant impact on the outcome.

Stop and Assess the Situation

Before:

The first step after a car crash is to stay calm and assess the situation. Panic can cloud your judgement, making it harder to take the necessary actions.

Take a deep breath and evaluate your surroundings. Check if anyone, including yourself, is injured. If there are injuries, call emergency services immediately.

After:

  • Stay calm and assess the situation.
  • Take a deep breath to clear your mind.
  • Check your surroundings for safety.
  • Check if anyone, including yourself, is injured.
  • If there are injuries, call emergency services immediately.

If it’s safe, turn on your hazard lights to alert other drivers. This prevents further collisions and makes the crash scene visible to approaching vehicles. If there is dangerous material on the road, try to remove it to prevent additional accidents, but only if it’s safe.

Take photos and videos of the scene too. This will be valuable evidence for future reference, especially for insurance purposes. Capture the whole crash scene, all vehicles involved, road conditions and any visible injuries. These will be important in the claims process and any legal proceedings.

Ensure Safety and Turn on Hazard Lights

Ensure safety and turn on hazard lights after a car accident.

Before:

After a car crash, prioritising safety is crucial. Turn on your hazard lights and apply the handbrake to alert other drivers and prevent further accidents. If possible, move your vehicle to a safe spot away from traffic to avoid additional collisions and ensure everyone’s safety.

After:

  • Switch on your hazard lights.
  • Apply the handbrake to alert other drivers and prevent further accidents.
  • If possible, move your vehicle to a safe location away from traffic to avoid additional collisions and keep everyone safer.

If the vehicles can’t be moved, keep the hazard lights on and wait for emergency services in a safe place off the road. Don’t stay in the car if it’s on a busy road as this is dangerous. Instead, find a safe spot nearby to wait for help.

These steps will help prevent further accidents and manage the crash scene safely. Your safety and everyone else’s is key.

Call Emergency Services

Call emergency services immediately if there are injuries or significant damage. In serious accidents, dialling 000 for immediate assistance is essential.

In Melbourne, reporting the accident to the police is necessary if injuries, fatalities, or significant property damage exceed $3000.

If a driver is suspected of being intoxicated, you should call the police too. Give the dispatcher as much information as you can about the location, number of people involved and the extent of injuries. Stay calm and speak clearly.

If the police don’t come to the scene, you must report the crash to them within 24 hours in certain circumstances.

This will record the incident, which is important for insurance and legal purposes. Reporting on time can make a big difference after a car crash. The incident will also need to be reported if you are going to make a claim with the Transport Accident Commission.

For non-emergency police assistance in Melbourne, you can contact the local police station or call the Victoria Police Assistance Line at 131 444.

This line is available for non-urgent matters where police attendance is not required immediately.

Exchange Information with Other Drivers

Another important step is to swap details with other drivers involved in the crash. Give your contact details to all parties involved, including name, address, driver’s license number, and vehicle registration. Also, get the same information from the other driver and their insurance details.

If another driver won’t give you information stay calm and call the police for help. Having a record of all parties involved in the crash will make the claims process easier and ensure all information is available for any future investigations.

Document the Accident Scene

Documenting the accident scene for insurance claims.

Documenting the scene thoroughly will be important evidence for insurance and legal purposes. Start by taking clear photos and videos of the scene of all vehicles involved from different angles. Close-up shots of the damage and wide shots of the scene.

Note the crash’s date, time and location and photograph any road signs and signals.

This will help clarify the conditions at the time of the crash. Photographs of skid marks and debris will give you an idea of what happened.

Gathering and documenting witness information will help your claim. Witnesses will give you an unbiased account of what happened, which is important in determining fault. Ensure your phone is charged and has enough storage to capture all the evidence.

Time is of the essence because conditions can change quickly after a crash. Documenting on time will ensure you have records before anything is moved. These records will help speed up the claims process and support your case in any legal disputes.

Notify Your Insurance Company

Notify your insurer as soon as possible after a crash to help the claims process.

The sooner, the better. Give your insurer clear and detailed information about the incident, including photos and witness statements.

First, make sure your vehicle is safe to drive. If it is, file a claim with your insurer straight away. Most insurers recommend seeing a doctor within 72 hours of the crash to support your claim. Medical visits within time will help document any injuries sustained in the crash and protect your claim from insurer disputes.

Prompt notification and detailed reporting can expedite the resolution of your claim and ensure you receive the necessary support from your insurance provider.

Seek Medical Attention

Seek medical attention after a car accident

Even if you don’t feel pain straight away after a car crash, you should see a doctor. Injuries like whiplash or internal damage may not show symptoms immediately but can get worse over time. Shock can mask pain, so you may underestimate the severity of the injury.

Medical experts recommend checking for back, neck and shoulder injuries, as these areas are common in car crashes. Immediate assessment of severe injuries like fractures or head trauma is critical to prevent further damage.

If someone is injured at the scene, call 000 and wait until help arrives. Make sure everyone gets the medical attention they need for their safety and for documentation for future insurance claims.

Arrange for a Tow Truck if Needed

Arrange for a tow truck if needed after a car accident

Get a tow truck if your vehicle is badly damaged and can’t be driven. Your car may need to be towed if the brakes or lights are not working. Other signs are body damage, engine problems or leaking fluids.

You have the right to choose the tow company and the location of your vehicle after a crash. Make sure the tow truck operator’s business name is the same as the one given by your insurer. Agree on the towing fee and destination before signing any agreements with the tow truck service.

Knowing your towing coverage under your policy will help you avoid unexpected costs.

Understand Your Entitlements

Knowing your entitlements under your insurance policy is crucial. Compulsory third-party (CTP) insurance covers injuries to another person caused by your car. Whether your car is covered for damage depends on the level of cover you have with your comprehensive car insurance.

Reading your car insurance policy will help you know what expenses are covered and what you are liable for. This will make the car insurance claim process easier and help you navigate the aftermath of a car crash.

Get Legal Advice if Necessary

In some situations, seeking legal advice after a car accident is essential. If you are uninsured and receive a claim from another driver, consult legal counsel to understand your potential liability. If you can’t reach a settlement, you may need to initiate court proceedings depending on the claim amount.

Photos taken at the car accident scene can be used as evidence in court. Remember there are time limits for vehicle property damage claims, usually 6 years. Legal advice will help you navigate these and protect yourself.

Summary

Recapping the key steps after a car crash, staying calm, ensuring safety, calling emergency services, exchanging information, and documenting the crash scene are all vital actions. Contacting your insurance company promptly and seeking medical attention are also crucial steps.

If necessary, understanding your entitlements and seeking legal advice can protect your interests and facilitate a smoother recovery process. Remember, being prepared and knowing what to do after a car crash can significantly affect the aftermath.

Frequently Asked Questions

What should I do immediately after a car crash?

Immediately after a car crash, stay calm and assess the situation while ensuring safety by turning on your hazard lights. If needed, call emergency services for assistance.

What information should I exchange with other drivers?

You should exchange contact details, driver’s license numbers, vehicle registration, and insurance information with all parties involved. This ensures clear communication and covers necessary legal requirements.

How should I document the accident scene?

To effectively document the accident scene, take clear photos and videos of all vehicles, road conditions, and visible injuries while also collecting witness information. This thorough documentation can be crucial for any subsequent claims or investigations.

When should I contact my insurance company?

You should contact your insurance company immediately after an accident to initiate the claims process, providing detailed information and photos of the scene.

Prompt reporting is crucial for effective resolution.

When is it necessary to seek legal advice after a car crash?

It is essential to seek legal advice after a car crash if you are uninsured and facing a claim from another driver, or if you are unable to reach a settlement and may need to pursue court action.

Gennaro Fittipaldi

Gennaro Fittipaldi specialises in WorkCover and personal injury litigation, with over a decade of experience defending claims across Melbourne and regional Victoria. Formerly an in-house lawyer at WorkSafe Victoria and a Senior Associate at Minter Ellison, he possesses unique insights into insurer operations, enhancing client outcomes. Gennaro is renowned for his technical expertise and a supportive approach, offering strategic, informed advice to guide clients through complex litigation processes.
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